Terms & Conditions
We like to keep it simple, but like every online shop we've got a bit of small print that it's important you should read. By using our website and online shop, you're agreeing to these terms.
There's nothing scary in them, but if you're unsure what something means, or feel we could do a better job of explaining, please get in touch and let us know.
Data protection
We never make names and addresses from our mailing list available to other companies. All data received is kept in complete confidence and not shared on any level within Croutique.
Pricing Policy
Every item is described as accurately as possible. If a pricing error occurs for a reason beyond our reasonable control e.g. alterations to the rate of value added tax, we will advise you accordingly.
Registered address
Works by MJC Gray are registered under Grayscotland Ltd, a company registered in Scotland, UK with company number,: SC467688. Registered Office AW Gray & Butler, Chartered Accountants, 10 Knockbreck Street, Tain, Ross-shire, Scotland, UK IV19 1BJ. Email info@grayscotland.com or +971 55 847 5605.
Right of Refusal
If your card issuer rejects payment for your ordered goods, they will not be dispatched to you.
We reserve the right to decline any order and in all such cases a full refund of any payment made will be refunded directly to the purchasing cardholder's card.
Delivery Times
We make every effort to get goods to you as rapidly as possible, however if the item is out of stock or is going to be delayed in any way then we will notify you via email or telephone. If your goods are not in stock we will back order, where possible, for you. You will always be emailed or telephoned with the option to cancel if you would rather not wait.
Description of Goods
It is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are all for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available by contacting us directly using any method on our contact page.
General
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to the purchaser's credit card account in the value of the incorrect price.
Privacy Policy
Like you, we don't like people running off with our personal details so we promise not to sell, lease or otherwise transfer your information to anyone else, except where you've expressly asked us to (by entering a competition we're running jointly with another company for example).
We've tried to make our privacy policy nice and simple to understand, but if you're unsure what something means, or feel we could do a better job of explaining, please get in touch and let us know.
This privacy policy sets out how MJC Gray uses and protects any information that you give us when you use this website.
MJC Gray is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MJC Gray may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/12/2016.
What we Collect
We may collect the following information:
• Name and Telephone number
• Contact Information including email address
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.
We will promptly correct any information found to be incorrect.